Frequently Asked Questions

Where do you ship?

We ship only to eligible U.S. addresses. Standard Shipping is free.

How long does delivery take?

Processing normally takes 1–2 business days. Standard transit after shipment normally takes 4–6 business days, excluding weekends and U.S. federal holidays.

How do I track an order?

Tracking information is sent to the order email after dispatch.

Can I change or cancel an order?

Contact us immediately before shipment. We will try to help, but a change or cancellation cannot be guaranteed after processing begins.

Can I return or exchange an item?

Eligible items may be returned within 30 days after delivery. Approved return shipping is paid by us. Exchanges are supported subject to availability.

When will my refund arrive?

An approved refund is issued to the original payment method within 10 business days after the return is received and reviewed. A financial institution may need more time to post it.

What if my item is damaged, incomplete, or incorrect?

Send the order details and photos to our team so we can review the issue and provide a resolution.

What payment methods can I use?

The payment methods currently available for the order are shown at secure checkout, and charges are processed in USD.

How can I contact you?

Email: Support@Ankerz.shop
Phone: (986) 948-4769
Address: 551 20th St, Ogden, Utah, 84401, United States